ORDER PROCESSING POLICY

Orders are processed in the order in which they are received. We aim to process orders the same day or next business day, but they can take up to 5 business days to complete.

While we do our best to maintain an accurate inventory, we are committed to notifying you in the event of any discrepancies or un-expected backorders.

Kits, Welded Hulls and Turn-Key boats are subject to longer lead times. Please contact us for current estimated lead times.

DAMAGED / MISSING ITEMS

Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please email complete details and any paperwork (bill of lading, shipping labels, packing slip, etc.) of the items missing, incorrect or damaged. If damaged, we require photos of the original packaging of all 6 sides showing any or all damage, along with the original shipping label, the damaged item(s) to sales@minijet.ca  so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts within 5 business days of the date the package was received by the buyer or original recipient, regardless of the party at fault. We are not responsible for lost or stolen packages and all such claims must be processed through the courier.

CANCELLATION POLICY

Cancellations may be accommodated if both of the below conditions are true:

  1. Parts ordered have not yet shipped
  2. Parts ordered are not special order / made to order

Orders that are not eligible for cancellation are subject to the Return Policy outlined below. For any further assistance, please contact us by email at sales@minijet.ca .

RETURN POLICY

Please note – not all products/parts are eligible for returns. Parts or products which meet the following criteria are FINAL SALE:

  1. Parts / Products ordered that are special order / made to order
  2. Parts that have been modified, disassembled, or damaged due to incorrect installation or user error

Returns may be accepted within 30 business days of the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase. Returns are subject to a 20% restocking & processing fee, in addition to any and all fees outlined in the Inbound Shipment Policy below.

INBOUND SHIPMENT POLICY (RETURNS / CORE / REPAIRS / MODIFICATIONS)

Returns, cores or parts for repairs / modifications shall be sent to Minijet INC, 2317 County Road 12, Berwick, ON, Canada K0C 1G0 and clearly marked as such on the shipping manifest by UPS, Canada Post, FedEx or other method the customer chooses. The customer must include in the package the reason and/or clear instructions as to why the item was sent to Minijet INC. The cost of any shipping, taxes, broker fees, duty, tariffs etc. incurred will be the sole responsibility of the customer and in the case of a refund will be deducted from the refundable balance.

REFUND POLICY

Refunds are normally processed and credited within 1-2 business days after we receive your part(s), with the exception of returns from the USA which may be held for up to 6 months pending invoices from shipping carriers. Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will receive a “credit approved” e-mail the day your refund is processed. If the purchase was made with a debit or credit card it may take an additional 1-30 business day(s) for your financial institution to reflect the credit back on your account.


Updated & Applied to all orders submitted after October 21, 2025