Shipping & Returns
Return, Cancellation and Refund Policy
ORDER PROCESSING POLICY
Orders are processed in the order in which they are received. We aim to process orders same day or next business day, but they can take up to 3 business days to complete.
While we do our best to maintain an accurate inventory, we will notify you in the case of any discrepancies or un-expected backorders.
Kits, Welded Hulls and Turn-Key will be subject to longer lead times. Please contact us for current estimated lead times.
RETURN POLICY
We accept authorized returns within 1 business day from the date the product was received by the buyer or original recipient unless otherwise specified at the time of purchase. Returns are subject to a 20% restocking fee.
Upon receiving your order, inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive missing, damaged, or incorrect parts, please email complete details and any paper work (bill of lading, shipping labels, packing slip, etc.) of the items missing, incorrect or damaged. If damaged, we require photos of the original packaging of all 6 sides showing any or all damage, along with the original shipping label, the damaged item(s) to sales@minijet.ca so we can assist you in processing a return for replacement or refund. We are not responsible for missing, damaged, or incorrect parts after 1 business day for all products, regardless of the party at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company. If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container (if possible).
NOT ALL PRODUCTS/PARTS ARE ELIGIBLE FOR RETURNS.
The following parts or products are NOT RETURNABLE for whatever reason:
- Special-order products
- Custom-made products
- Parts that have been modified, disassembled, or damaged due to incorrect installation or user error
Returns/Core/Repairs
When sending returns, cores or parts for repairs or modifications, they must be sent to Minijet INC, 2317 County Road 12, Berwick, ON, Canada K0C 1G0 and clearly marked as such on the shipping manifest by UPS, Canada Post, FedEx or other method the customer chooses. The customer must include in the package the reason and/or clear instructions as to why the item was sent to Minijet INC. The cost of shipping, and any taxes, broker fees, duty, etc. incurred, will be the sole responsibility of the customer.
Freight Charge
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
CANCELLATION POLICY
Cancellations may be accommodated if both of the below conditions are true:
- Order is cancelled within 15 minutes of order being placed.
- Order has not yet been shipped.
Orders cannot be cancelled if they have already been shipped or if custom orders are already in production.
We will do our best to accommodate order cancellations, but if for any reason we are unable to do so, you may return the product. See our Return Policy for more details. You may cancel your order at any time prior to receiving our order confirmation. For any further assistance, please contact us by email at sales@minijet.ca .
REFUND POLICY
Refunds are normally processed and credited within 24-48 business hours after we receive your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will received a “credit approved” e-mail the day your refund is processed. If the purchase was made with a debit or credit card it may take an additional 1-30 business day(s) for your financial institution to reflect the credit back on your account.